When the parcel leaves our warehouse, you will receive an email confirming the shipment where you will find the link to track the delivery.

Georgia:
1-3 working days (Cost calculated at checkout)

Worldwide:
5-8 working days (Cost calculated at checkout)

Shipments are made from Mondays to Fridays.

Shipping times are indicative, you will be able to follow the status of your delivery at all times thanks to the provided tracking and the information shared by the chosen courier company.

Customs costs are always borne by the end customer.

The customer will be informed by email if there is any change to the above timing.

To avoid any inconvenience, please make sure to provide an address where someone will always be available to receive the package. Please remember to check the packaging of your product upon delivery to ensure it’s intact, undamaged and unaltered. If you notice any issues, kindly make a note of the damage on the courier’s delivery receipt and notify us promptly. Your attention helps us ensure everything arrives just as it should.
If you have any doubt, please e-mail to de-rouge@de-rouge.com

Credit cards or prepaid cards accepted by the main circuits such as MasterCard, Maestro, Visa, Visa Electron, American Express, Discover. We also accept Pay Pal.

When you shop online, retailers implement several security measures to protect your data. We use SSL (Secure Socket Layer) technology, which encrypts the data transmitted between your device and the store’s server. This encryption makes it difficult for unauthorized parties to access your sensitive information, such as credit card numbers or personal details.

Once your order is confirmed, it enters the processing phase. This stage typically involves confirming payment and preparing your items for shipment. This process can take 1-2 days. During this time, you may receive an email notification that your order is being prepared. After processing, your purchases are packed and shipped to your indicated address. The shipping method you selected during checkout. You will receive a tracking number. 

All clients receive an invoice via email to the address indicated during checkout. This ensures that you have a formal record of your transaction, which can be useful for personal records or expense tracking. A printed version will be included with your shipment. This process ensures that you have all necessary documentation for your records.

All returns must be unpacked (without cutting hang tap on label), unused and in their original condition. Requests for returns must be made within 3 days of receiving the order. To initiate a return request please email de-rouge@de-rouge.com with your return request within 3 days of the delivery date. The returnee is responsible for any additional shipping charges.